Refund policy
Refund Policy
Thank you for shopping with us! We strive to provide you with the highest quality products and customer service. If you encounter any issues with your purchase, we are here to help.
Return Rules Summary
- Returns Accepted: You may return items within 30 days of the purchase date if they are damaged or broken.
- Return Shipping: Customers are responsible for the cost of return shipping.
- Restocking Fee: No restocking fees will be applied.
- Final Sale Items: We do not have any final sale items; all purchases are eligible for return within the specified period.
Conditions for Return
- Damaged or Broken Items Only: Returns are only accepted if the product is damaged or broken upon receipt. We do not accept returns or provide refunds due to a change of mind or buyer's remorse.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at cintura.nz@gmail.com to initiate a return. Please provide details and photos of the damaged or broken item.
- Package Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
- Ship Your Return: Send the package to the return address provided by our customer service team. Make sure to obtain a tracking number for your shipment.
Refund Process
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. The time frame for receiving the credit will depend on your card issuer's policies.
Contact Us
If you have any questions on how to return your item to us, please contact us at cintura.nz@gmail.com.
Thank you for your understanding and cooperation.