Shipping policy
Cintura Shipping Policy
Last Updated: 28/8/2024
At Cintura, we are committed to providing our customers with the best shopping experience, including timely and efficient delivery of your orders. Please review our shipping policy to understand how we handle shipping and deliveries.
Shipping Locations
We currently ship to the following locations:
- New Zealand
If your location is not listed, please contact our customer service team at [Insert Contact Email] to check if we can make special arrangements.
Shipping Costs
Shipping costs vary based on the destination, weight, and dimensions of the package. The exact shipping cost will be calculated at checkout and will be displayed before you confirm your order.
Processing Time
Orders are typically processed within 1-2 business days after payment is received. Once your order is processed, you will receive a confirmation email with tracking information.
Please note that processing times may be delayed during peak periods, holidays, or due to unforeseen circumstances. We will do our best to communicate any delays as soon as possible.
Shipping Time
- Domestic Orders: 3-7 business days
- International Orders: 7-14 business days
Shipping times are estimates and may vary depending on your location and any customs procedures.
Tracking Your Order
Once your order has been shipped, you will receive an email with your tracking number and a link to track your package. You can also track your order through our website using the "Track Order" feature.
Shipping Issues
If your package is delayed, lost, or damaged during transit, please contact us at [cintura.nz@gmail.com] within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
No Shipping Refunds
Please note that Cintura does not offer shipping refunds. All shipping fees are non-refundable, even in the event of a return or exchange. This policy applies to all orders, including those where the item is defective or damaged during transit.